Birdwatch Note Rating
2024-10-06 21:04:58 UTC - HELPFUL
Rated by Participant: 5B9925ADF88BC9AEC4C6342B8CA54C0BCACBEEA5F649C3EC93A1C5813D1E1784
Participant Details
Original Note:
Passengers who abandon travel due to a service cancellation can indeed claim a full refund from their ticket retailer under Condition 30. However if passengers wish to continue travel, the operator must, where it reasonably can, provide them with alternative means of travel. https://assets.nationalrail.co.uk/e8xgegruud3g/77fuBWp62YPSrGwBP1mNQX/5f912e6484a2dc7efbad3b4ed0c9b383/National_Rail_Conditions_of_Travel_2024.pdf
All Note Details