Birdwatch Note Rating
2024-10-06 21:16:55 UTC - HELPFUL
Rated by Participant: 37DF1E1EDBA9D6E601EEA8CCB9312281BF3E39DADCD4F359BBD8161ACC653AEE
Participant Details
Original Note:
Passengers who abandon travel due to a service cancellation can indeed claim a full refund from their ticket retailer under Condition 30. However if passengers wish to continue travel, the operator must, where it reasonably can, provide them with alternative means of travel. https://assets.nationalrail.co.uk/e8xgegruud3g/77fuBWp62YPSrGwBP1mNQX/5f912e6484a2dc7efbad3b4ed0c9b383/National_Rail_Conditions_of_Travel_2024.pdf
All Note Details