Birdwatch Note Rating
2023-12-29 19:54:13 UTC - HELPFUL
Rated by Participant: EBF520EC2713B9EC207E193771DB2F20A4BEA4A9AF4248ACEF3DFB14C2A0E068
Participant Details
Original Note:
Customers in the UK can request full refunds for provider-cancelled trains directly from the train operator, without any administration fees. Third party retailers, such as Trainline, charge fees to process claims and book tickets; operators do not. https://www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/ https://assets.nationalrail.co.uk/e8xgegruud3g/3Y9UXuFziljwsGFCUAwKAA/0aa50a101febffda28c070aae2572570/National_Rail_Conditions_of_Travel.pdf
All Note Details