Birdwatch Archive

Birdwatch Note Rating

2023-12-29 13:27:50 UTC - HELPFUL

Rated by Participant: C54944DFF9D044C3D2815AA966944389F30A1F7CD704C0F9CFA9C722E95CC490
Participant Details

Original Note:

Customers in the UK can request full refunds for provider-cancelled trains directly from the train operator, without any administration fees. Third party retailers, such as Trainline, charge fees to process claims and book tickets; operators do not. https://www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/ https://assets.nationalrail.co.uk/e8xgegruud3g/3Y9UXuFziljwsGFCUAwKAA/0aa50a101febffda28c070aae2572570/National_Rail_Conditions_of_Travel.pdf

All Note Details

Original Tweet

All Information

  • noteId - 1740675982346813540
  • participantId -
  • raterParticipantId - C54944DFF9D044C3D2815AA966944389F30A1F7CD704C0F9CFA9C722E95CC490
  • createdAtMillis - 1703856470907
  • version - 2
  • agree - 0
  • disagree - 0
  • helpful - 0
  • notHelpful - 0
  • helpfulnessLevel - HELPFUL
  • helpfulOther - 0
  • helpfulInformative - 0
  • helpfulClear - 1
  • helpfulEmpathetic - 0
  • helpfulGoodSources - 1
  • helpfulUniqueContext - 0
  • helpfulAddressesClaim - 1
  • helpfulImportantContext - 1
  • helpfulUnbiasedLanguage - 0
  • notHelpfulOther - 0
  • notHelpfulIncorrect - 0
  • notHelpfulSourcesMissingOrUnreliable - 0
  • notHelpfulOpinionSpeculationOrBias - 0
  • notHelpfulMissingKeyPoints - 0
  • notHelpfulOutdated - 0
  • notHelpfulHardToUnderstand - 0
  • notHelpfulArgumentativeOrBiased - 0
  • notHelpfulOffTopic - 0
  • notHelpfulSpamHarassmentOrAbuse - 0
  • notHelpfulIrrelevantSources - 0
  • notHelpfulOpinionSpeculation - 0
  • notHelpfulNoteNotNeeded - 0
  • ratingsId - 1740675982346813540C54944DFF9D044C3D2815AA966944389F30A1F7CD704C0F9CFA9C722E95CC490