Birdwatch Note Rating
2023-12-29 13:20:14 UTC - HELPFUL
Rated by Participant: 5363547D3E48EA79D8189B672980F337DEBAB49F175A24783DE760090CEE7C23
Participant Details
Original Note:
Customers in the UK can request full refunds for provider-cancelled trains directly from the train operator, without any administration fees. Third party retailers, such as Trainline, charge fees to process claims and book tickets; operators do not. https://www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/ https://assets.nationalrail.co.uk/e8xgegruud3g/3Y9UXuFziljwsGFCUAwKAA/0aa50a101febffda28c070aae2572570/National_Rail_Conditions_of_Travel.pdf
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