Birdwatch Note Rating
2023-12-29 13:52:14 UTC - HELPFUL
Rated by Participant: 4CFA12E9D8F8A31849AB221E19083CCC8C8A4D3A17257F607FF5F426203DD618
Participant Details
Original Note:
This post is misleading. The refund has been requested using a 3rd party who take significant fees. This has nothing to do with UK government policy as the post implies. The used is eligible for a 100% refund if they contact the rail operator directly. https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/getting-a-refund-for-a-cancelled-or-delayed-train/
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