Birdwatch Note Rating
2023-12-29 13:58:10 UTC - HELPFUL
Rated by Participant: 35F9586FF46CEA708EE3E5950AAD61ACFECD0CF77BBF5916A0367B757280C7E7
Participant Details
Original Note:
This post is misleading. The refund has been requested using a 3rd party who take significant fees. This has nothing to do with UK government policy as the post implies. The used is eligible for a 100% refund if they contact the rail operator directly. https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/getting-a-refund-for-a-cancelled-or-delayed-train/
All Note Details