Birdwatch Note Rating
2023-12-29 09:33:31 UTC - HELPFUL
Rated by Participant: 2C27769400878371E3CEA45542DFD756218EEC0777DFC36DE6A9CE3374C06D15
Participant Details
Original Note:
This post is misleading. The refund has been requested using a 3rd party who take significant fees. This has nothing to do with UK government policy as the post implies. The used is eligible for a 100% refund if they contact the rail operator directly. https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/getting-a-refund-for-a-cancelled-or-delayed-train/
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