Birdwatch Note Rating
2023-12-29 11:49:32 UTC - NOT_HELPFUL
Rated by Participant: 11DD9A6DF6DB7CD0DE16E47065A2A7D2FED07E58B2DEFCD157FFB0AF11DCB504
Participant Details
Original Note:
This post is misleading. The refund has been requested using a 3rd party who take significant fees. This has nothing to do with UK government policy as the post implies. The used is eligible for a 100% refund if they contact the rail operator directly. https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/getting-a-refund-for-a-cancelled-or-delayed-train/
All Note Details