Birdwatch Note Rating
2023-12-29 15:58:47 UTC - HELPFUL
Rated by Participant: E297B6FBE4956BBFDA1365F4D10534F6CCFC164592D094B296D09D2ADE4B547F
Participant Details
Original Note:
This post is misleading. The refund has been requested using a 3rd party who take significant fees. This has nothing to do with UK government policy as the post implies. The used is eligible for a 100% refund if they contact the rail operator directly. https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/getting-a-refund-for-a-cancelled-or-delayed-train/
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